Acceptance and Eligibility
These Terms govern access to DriveSuite software, websites, mobile apps, and related services. By selecting acceptance, you agree to these Terms and acknowledge the Privacy Policy. If you act for an organization, you represent that you have authority to bind it. You must be at least 18 or otherwise have legal capacity to contract.
Service and Accounts
DriveSuite is a multi-tenant software platform for automotive service businesses and is not the automotive service provider. You must provide accurate information, protect credentials, use individual accounts as intended, and promptly report unauthorized access.
License and Restrictions
- Use the Service only for lawful, authorized business purposes.
- Do not access another tenant's data or attempt to bypass authorization or technical controls.
- Do not scrape, crawl, enumerate endpoints, harvest data, copy protected functionality, or use automated means except through interfaces DriveSuite expressly authorizes.
- Do not reverse engineer, decompile, disassemble, or attempt to discover protected source code except where applicable law prohibits this restriction.
- Do not share accounts in a way that defeats licensed-user limits, impersonate others, disrupt the Service, or use it for fraudulent, abusive, or privacy-invasive activity.
Monitoring and Evidence-Based Enforcement
DriveSuite may collect controlled feature-category telemetry, booking interactions, security events, approximate network identifiers, and other evidence described in the Privacy Policy to secure the Service, administer accounts, measure adoption, prevent abuse, and enforce licenses and access controls.
Exploring features or using diverse networks is not, by itself, a violation. Enforcement decisions use stronger, explainable evidence. DriveSuite may rate-limit an offending session or network and may investigate or take proportionate account action after review; monitoring does not authorize automatic tenant suspension solely from feature exploration or network diversity.
Authorized Administrative Access
Authorized personnel may access aggregate tenant data for administration, support, security, legal requests, and account operations. Masked previews and impersonation are subject to time-limited break-glass authorization, recent authentication, reason codes, masking, and audit logging. You authorize this access as necessary to operate and protect the Service, subject to the Privacy Policy and law.
Tenant Responsibilities and Data
Tenants are responsible for their users, customer notices and consents, communications, prices, services, and legal compliance. Tenant-provided legal addenda supplement and do not override DriveSuite's canonical documents. Tenants retain their data and grant DriveSuite rights necessary to host, process, support, secure, and improve the Service and create aggregated or de-identified benchmarks.
Fees, Third Parties, and Availability
Applicable subscription fees and billing terms are presented at purchase. Third-party services have their own terms. The Service is provided AS IS and AS AVAILABLE, and DriveSuite does not promise uninterrupted, error-free, or completely secure operation.
Liability and Indemnity
To the fullest extent permitted by law, DriveSuite is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages or lost profits, revenue, goodwill, use, or data. Aggregate liability will not exceed amounts paid in the prior twelve months, or USD $100 if none. You agree to indemnify DriveSuite for claims arising from your unlawful use, content, rights violations, or breach of these Terms.
Changes, Governing Law, and General Terms
DriveSuite may publish updated versions and require in-app acceptance. New York law governs, without regard to conflicts rules, and disputes will be heard in state or federal courts located in New York unless applicable law requires otherwise. These Terms, the Privacy Policy, and applicable feature terms form the agreement for the Service.
Contact
DriveSuite CRM Attn: Legal Department PO Box 535 Marlboro, NY 12542 Email: support@drivesuite.com